Quick moderation by email doesn´t work

[micheltorres]

Hello,
My version is 2.2.0.0
Everything is fine, but when I try to use quick moderation, the links on email message doesn´t work. Link appears like http://www.mysite.com/component/jcomments/publish/42/7335748bb054aef9dd8501b822d388b1

There is no folder like component (is components), or jcomments (is com_jcomments), or even publish.

Can you help me?

Thank you

[smart]

This is not folder but only SEF link. It must redirected by your server to internal link and then processed by JComments. I use this feature to moderate comments on demo.joomlatune.com every day and it works fine for me about last 2 months.

I need more information about your site's environment. Do you use default Joomla's SEF or some 3rd party extension?

[micheltorres]

Thank you smart

I´m using Artio JoomSEF 3.6

[smart]

What exactly JoomSEF version do you use? 3.6.1 or later? And what Joomla version?

[smart]

I've just tested with Artio JoomSEF 3.6.3 and all works fine for me. Comments are published, unpublished and deleted through Quick moderation links without any problems.

[micheltorres]

Hello again smart.
Joomla version is 1.5.17
JoomSEF 3.6.4

Thank you

[smart]

I've upgraded to Artio JoomSEF 3.6.5 and test with JComments 2.2.0.0 - all works with this version too. Why do you think that its doesn't work? Do you recieve some error messages?

[broc]

I am having the same issue. Using Joomla 1.5 and the built in SEF.

[smart]

I am having the same issue. Using Joomla 1.5 and the built in SEF.

Seems you need to describe me how to repeat your problem. Because I'm use Quick moderation feature on demo.joomlatune.com and some other sites everyday for about 3 months... And I've never had any problems with it.

[broc]

I post a test comment and receive the email for quick moderation at the account that I have setup as Super Admin.
The Publish link that I get is:
http://mysite.com/component/jcomments/publish/4/12f4d88ec111b5e8fe1a11ac0b790026.html
However when I go to the link it displays my homepage.

[smart]

Do you recieve any messages on homepage after clicking this link?

[broc]

No, it just takes me to the home page
this is the URL in the email (without my domain)

http://www.mysite.com/component/jcomments/publish/5/74278e22db51390a212366583258e137.html

When I click or go directly to this link it dispays my home page with no other comments/messages.

The url of the article is mysite.com/blog/category

[flaviodemenezes]

Well, I had the same problem and solved upgrading Artio Joom Sef to 3.7.0. But there is some others possibilities to get quick moderation to work.

In Artio component you have the possibility to configure how it manage the SEF of all extension on your site. Go to Components --> Artio JoomSEF --> Manage Extensions, look for JComments and click on it.
Inside this configuration you have a option called "Handling". Just go testing one by one and add another comment to receive another link after change this option.
The last option is Don't SEF, in this case you will turn off SEF for Jcommens, it may resolve this issue but if one of the above options work is better.

Sorry for any English mistakes, but I'm Brazilian.

[broc]

Is there a solution to this for those of us that are not using ArtioSEF?

[smart]

Is there a solution to this for those of us that are not using ArtioSEF?

Until I couldn't reproduce this issue I can't suggest any solution. I need sandbox site where I could see this issue and try to find solution either detailed manual how to reproduce this bug...