Installation causes server error

[efalzon]

I have a new Joomla isntallation and I'm trying to install JComments for the first time.

When I specify the zip and upload, I get a server error.  The error log reports:

• FastCGI: comm with (dynamic) server "/var/www/fcgi/php-cgi" aborted: (first read) idle timeout (30 sec)
  FastCGI: incomplete headers (0 bytes) received from server "/var/www/fcgi/php-cgi"

When I go back to my Joomla admin interface, JComments IS listed in components, and it seems like the back-end has installed perfectly.  But nothing comes up on any page of the site.

I'm highly technical in non-Web matters, but a complete newbie for anything online and especially Joomla, so I'm happy to admit that this might be entirely my fault...  :-)

[smart]

It sounds like your server produces some error during redirect. Try to install JComments and then type in browser url like:

www.yoursite.com/administrator/index.php?option=com_jcomments&task=postinstall

This is missing step in your installation. Without it nothing will work.

[efalzon]

Hey there, thanks for the reply.

That seems to have taken me a step further, but it's still not working.  When I use that pot-install task, I get some errors:

-----------------------------------------------------------------------------
Installation process
    
Installing JComments Content plugin: Error
Installing JComments System plugin: Error
Installing JComments Search plugin: Error
Updating menu icons: OK
Updating JComments DB tables structure: OK
Installation completed
    Warnings
    
Error occured while copying plugin's files jcomments.content.
You need to manually copy of all files from /administrator/components/com_jcomments/install/plugins/content/ to /plugins/content/
Error occured while copying plugin's files jcomments.search.
You need to manually copy of all files from /administrator/components/com_jcomments/install/plugins/search/ to /plugins/search/
Error occured while copying plugin's files jcomments.system.
You need to manually copy of all files from /administrator/components/com_jcomments/install/plugins/system/ to /plugins/system/
-----------------------------------------------------------------------------

So I copied the relevant files to existing directories under /plugins.  But no Jcomments plugins are listing in my plugin manager, whether stand-alone or as a sub-type of content/search/system.

The JComments Component appears correctly in the Components menu, and seems to have a complete interface in that regard, so I seem to be able to assign rights and restrictions to the various groups.  This was the part that was (perceivably) functioning previous to my posting on this forum.


Thanks in anticipation of further help!  :-)


Edward.

[smart]

As described in JComments Installation Guide you need check write permissions for folders:

    * /components/
    * /administrator/components/
    * /plugins/content/
    * /plugins/editors-xtd/
    * /plugins/search/
    * /plugins/system/
    * /plugins/user/
    * /language/en-GB/

[efalzon]

Hmm, well, I'll try to find out how to check and apply those rights, but I've installed Joomla, templates and other components successfully, so it's a fair bet that all rights are set up okay.

Let me get back to you - if you can provide any guidance on how to check the necessary rights, that'd be a time-saver.

Thanks.

[smart]

Joomla backend -> Help -> System Info -> Directory Permissions

[efalzon]

Thanks.  Yep, all writeable, right down the page.


Directory                Status
 
administrator/backups/      Writable
administrator/components/      Writable
administrator/language/      Writable
administrator/language/en-GB/   Writable
administrator/modules/      Writable
administrator/templates/      Writable
components/            Writable
images/               Writable
images/banners/         Writable
images/stories/            Writable
language/               Writable
language/en-GB/         Writable
language/pdf_fonts/         Writable
media/               Writable
modules/               Writable
plugins/               Writable
plugins/content/            Writable
plugins/editors/            Writable
plugins/editors-xtd/         Writable
plugins/search/            Writable
plugins/system/            Writable
plugins/user/            Writable
plugins/xmlrpc/            Writable
templates/               Writable

[smart]

Hm, strange. Try to copy manually files:

/administrator/components/com_jcomments/install/plugins/content/jcomments.php to /plugins/content/jcomments.php
/administrator/components/com_jcomments/install/plugins/content/jcomments.x15 to /plugins/content/jcomments.xml

/administrator/components/com_jcomments/install/plugins/search/jcomments.php to /plugins/search/jcomments.php
/administrator/components/com_jcomments/install/plugins/search/jcomments.x15 to /plugins/search/jcomments.xml

/administrator/components/com_jcomments/install/plugins/system/jcomments.php to /plugins/system/jcomments.php
/administrator/components/com_jcomments/install/plugins/system/jcomments.x15 to /plugins/system/jcomments.xml

And then again execute post install action.

[efalzon]

Oooh, okay, I did that, but didn't rename the x15 to xml.  also copied .x10, so I'll delete them.  Stand by...  :-)

[smart]

Ok, I'm here and will wait for result. The files .x10 are used for Joomla 1.0m and .x15 are used for Joomla 1.5. So if you've Joomla 1.5 you need copy files .x15 and change their extension to .xml

[efalzon]

Sadly, no joy.  Same errors as before, reported in the "Installation Process" box, but (also like before) still reports a successful installation.

I should report that now, as before, the following comes up in red text above "Installation Process:"

--------------------------------------------------------
JFTP::mkdir: Bad response
JFTP::chmod: Bad response
JFTP::store: Bad response
JFTP::mkdir: Bad response
JFTP::chmod: Bad response
JFTP::store: Bad response
JFTP::mkdir: Bad response
JFTP::chmod: Bad response
JFTP::store: Bad response
JFTP::mkdir: Bad response
JFTP::chmod: Bad response
JFTP::store: Bad response
JFTP::mkdir: Bad response
JFTP::chmod: Bad response
JFTP::store: Bad response
JFTP::mkdir: Bad response
JFTP::chmod: Bad response
JFTP::store: Bad response
--------------------------------------------------------

I didn't included it before, because it seemed directly related to the errors reported in "Installation Process."  But I figured I'd paste it here, just in case.

Clicking [Next >] on that page takes me to the ever-functioning component-Settings page.  So the Component still seems fine at the back-end.  Nothing about Jcomments is listed under Modules or Plugins (I don't know if anything should).

[smart]

Could you provide me access to your site's backend and ftp? I'll try to help you with installation. Contact me via PM.

[smart]

I can't connect your site by ftp. I've tried to reinstall JComments but also got server misconfiguration error. In my mind you need found this error source. May be it related with folder's owners or something like this.

Can you install other Joomla extensions on your site?

[efalzon]

I did install an SEF extension successfully, but removed it for the time-being.  All rights seem to be correct.  Can you point me in a general direction?

By the way, new FTP details are in your PMB.

[efalzon]

Well, my ISP is claiming that their Linux boxes are 'stock-standard,' and need specifics if there's a setting that they need to check.  Any ideas?


Thanks in advance